Philadelphia’s Health Partners is the first health plan to receive the National Committee for Quality Assurance’s Distinction in Multicultural Health Care. NCQA’s voluntary distinction program scores health care organizations on five issues: race/ethnicity and language data, access and availability of language services, practitioner network cultural responsiveness, culturally and linguistically appropriate services, and reducing health care disparities.
To help meet the needs of its members, Health Partners has trained and certified bilingual staff members and provides its members with access to a multicultural network of providers who speak 35 different languages. Health Partners has initiated programs that track and analyze comprehensive data on members’ health status by race, ethnicity and language to identify disparities. Its intervention workgroup continually monitors the data and reaches out to members to provide needed services.