NCQA Innovative Practices in Multicultural Health Care 2007
This report describes nine innovative practices in multicultural health care by health plans, recognized by the National Committee for Quality Continue reading
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NCQA Innovative Practices in Multicultural Health Care 2006
This report describes ten innovative practices in multicultural health care by health plans, recognized by the National Committee for Quality Continue reading
Joint Commission Report: Roadmap for Effective Communication, Cultural Competency and Patient-and Family-Centered Care
This report from the Joint Commission recommends action steps and resources for hospitals to improve provider-patient communication, cultural competency and Continue reading
Institute of Medicine Report: Health Literacy – A Prescription to End Confusion
This Institute of Medicine report brief summarizes its committee’s report on the importance of addressing heath literacy for patient safety Continue reading
American Medical Association Ethical Force Program: Improving Patient-Centered Communication
This report and toolkit from the American Medical Association Ethical Force Program supports improvement in patient-centered communication. The toolkit Continue reading
California Senate Bill 472 Requires Patient-Centered Drug Labels
California Senate Bill 472, enacted in 2007, requires the California Board of Pharmacy to develop and implement regulations requiring all Continue reading
Presentations and Training
I am available for presentations or training on diverse topics, including: *National health care reform *Implementation of health information and Continue reading
Ignatius Bau 