The Consumer-Purchaser Alliance has published this “message handbook” to support health care improvement through transparency and performance measurement. The publication includes communications tools and measures to support health care quality performance measurement generally, as well as specifically on accountability, cost and price transparency, avoidable readmissions, risk adjustment for sociodemographic variables, improving patient engagement and experience of care, patient-reported outcomes, patient safety, clinical data registries, and health information technology.
Ignatius Bau 