This implementation guide from the Safety Net Medical Home Initiative describes how effective communication is essential to improving the patient-centered experience of care. The guide includes practical guidance on assessing health literacy, working effectively with health care interpreters, and eliciting patient perspectives on their illnesses and treatment.
The Safety Net Medical Home Initiative is funded by The Commonwealth Fund and eight other funders, with technical assistance from Qualis Health and the MacColl Institute for Healthcare Innovation at the Group Health Research Institute. The initiative is working with five regional coordinating centers, which are each supporting the implementation of patient-centered medical homes in over a dozen safety net clinics.
Additional resources on this change concept are available from the Safety Net Medical Home Initiative website.
Ignatius Bau 