This report from the Economic and Social Research Institute examines patient-centered care for underserved populations. The report, funded by the W.K.Kellogg Foundation, highlights the following elements of patient-centered care:
- Welcoming environment
- Respect for patients’ values and expressed needs
- Patient empowerment or activation
- Socio-cultural competence
- Coordination and integration of care
- Comfort and support
- Access and navigation skills (including medical home)
- Community outreach
Ignatius Bau 