Category Archives: Patient-Centeredness

The Promise of Quality and a Pathway to Equity

One of the six components of quality health care identified by the Institute of Medicine is patient-centeredness. While there has been significant attention on the components of safety, timeliness, effectiveness, efficiency, there has been less attention on the components of equity and patient-centeredness.

I have begun to use patient-centeredness as a key concept to drive change and improvement in our health care systems, as well as a pathway to health equity. To me, patient-centeredness means providing the best care to all patients at all times, based on their individual, contextualized needs and preferences. It means customizing and tailoring health care and services for diverse individuals while expecting and achieving the same (highest) quality outcomes for everyone. If we can really transform our current health care systems into more patient-centered ones where patients really are more engaged as partners in their own health care and their own health, we are likely to see quality improvement, reduction of health care disparities, more engaged clinicians and health care providers, and patients and health care consumers with greatly improved experiences of health care

National Quality Forum: Endorsements of Additional Person- and Family-Centered Care Measures

The National Quality Forum (NQF) has announced its endorsement of additional person- and family-centered care measures through its national consensus endorsement process.  The measures include several of the commonly used Consumer Assessment of Healthcare Providers and Systems surveys (for various settings … Continue reading

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Gordon and Betty Moore Foundation: Roadmap for Patient and Family Engagement

The Gordon and Betty Moore Foundation has published this Roadmap for Patient and Family Engagement.  The American Institutes for Research facilitated a stakeholder process to develop the roadmap.  The roadmap includes eight strategies: Patient and Family Preparation Clinician and Leadership … Continue reading

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Patient-Centered Primary Care Collaborative: The Patient-Centered Medical Home’s Impact on Cost and Quality

The Patient-Centered Primary Care Collaborative (PCPPC) has published its 2015 edition of its annual review of the evidence for improving quality and reducing costs through patient-centered medical homes.  This report’s evidence comes from 14 peer-reviewed articles, 7 state program evaluations, … Continue reading

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Agency for Healthcare Research and Quality: Request for Comments on Proposed Changes for Consumer Assessment of Healthcare Providers and Systems (CAHPS)

The Agency for Healthcare Research and Quality is seeking comments on proposed changes to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey and the CAHPS Patient-Centered Medical Home (PCMH) item set.  Additional technical details about … Continue reading

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U.S. Department of Health and Human Services: Final Rule on Patient Access to Lab Results

This final regulation published by the U.S. Department of Health and Human Services in February 2014 clarifies that patients have the right to directly receive their own laboratory results, overcoming rationales that used the 1996 Health Insurance Portability and Accountability … Continue reading

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Blue Shield of California Foundation: Health Care in California – Leveling the Playing Field

This report summarizes research commissioned by the Blue Shield of California Foundation on the experiences and attitudes of low-income patients in California. Among the report’s findings: + Only 49 percent of low-income Californians rate the quality of their care positively … Continue reading

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Blue Shield of California Foundation: Building Better Health Care for Low-Income Californians

“This may yet be the greatest test of our healthcare system – whether we can effectively bring patients into the conversation, instead of leaving the debate to politics, payers, and providers. We hope this report’s findings bring us closer to … Continue reading

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National Quality Forum: Call for Nominations for Committee on Person- and Family-Centered Care

The National Quality Forum (NQF) is seeking nominations for a new standing committee to review and recommend healthcare quality performance measures related to person- and family-centered care for NQF endorsement. Ensuring person and family-centered care is a core concept embedded in … Continue reading

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Health 2.0 v.2013: Integration and Patient Outcomes Are Still Driving Health Technology – But So Should Empathy, Caring, and Communication

I attended my third Health 2.0 conference earlier this week, which was held for the first time in Santa Clara rather than San Francisco [agenda here].  Driving around the neighborhood reminded me that the Silicon Valley is thriving, with companies like … Continue reading

Posted in Health Care Disparities, Health Care Disparities: Stakeholders Engaged, Health Care Reform, Health Care Reform: Payment Reform, Health Care Reform: Quality Improvement, Health Information Technology, Health Information Technology: Mobile Health, Health Literacy, Patient-Centeredness, The iBau Blog | 3 Comments

Brookings Institution: Bending the Curve – Person-Centered Health Care Reform

This framework for health care reform from the Engelberg Center for Health Care Reform at The Brookings Institution makes proposals for bending the cost curve of health care while making health care delivery more person-centered and personalized.  The bipartisan authors … Continue reading

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