Category Archives: Cultural Competency

Customizing Health Care for Diverse Patients

The Institute of Medicine identified patient-centeredness as one of the elements of quality health care. The definition of patient-centeredness includes responsiveness to the needs and preferences of the patient. There is a conceptual overlap between patient-centeredness and cultural competence. There are many useful frameworks and resources for understanding and applying cultural competency in health care. Many health care organizations are integrating concepts of cultural competency into their quality improvement and disparities reduction activities. Health professions education and training programs also are integrating cultural competency into their curricula.

Office of Minority Health: Enhanced National Standards for Culturally and Linguistically Appropriate Services

The U.S. Department of Health and Human Services Office of Minority Health (OMH) has released its long-awaited “enhanced” National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care.  The original CLAS standards were issued by OMH … Continue reading

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National Quality Forum: Assessment of Quality Measures for “Disparities-Sensitivity”

The National Quality Forum (NQF) has developed an assessment tool to evaluate whether health care quality measures are “sensitive” in measuring health care disparities.  As part of the integration of equity into health care quality improvement, NQF proposes to evaluate … Continue reading

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National Quality Forum Endorses 12 Healthcare Disparities and Cultural Competency Measures

The National Quality Forum (NQF) has endorsed twelve healthcare disparities and cultural competency quality measures.  With this NQF endorsement, payers, including federal government payers such as Medicare and Medicaid, and health plans, can use these measures in quality improvement activities … Continue reading

Posted in Cultural Competency, Cultural Competency: Evaluation, Health Care Disparities, Health Care Disparities: Stakeholders Engaged, Language Access, Language Access: Standards | Leave a comment

Agency for Healthcare Quality and Research: Consumer Assessment of Healthcare Providers and Systems Cultural Competency Item Set

The Agency for Healthcare Quality and Research (AHRQ) has developed this Consumer Assessment of Healthcare Providers and Systems (CAHPS) Cultural Competency Item Set as a potential supplement to the Adult Clinician and Group Survey.  The items include measures on: Patient-provider … Continue reading

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American Academy of Pediatrics: Toolkit on Culturally Effective Care

The American Academy of Pediatrics (AAP) has an online toolkit on culturally effective care.  The toolkit is grounded in the 2004 AAP policy statement on culturally effective care. The toolkit chapters address the following topics: Chapter 1: What Is Culturally … Continue reading

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American Academy of Pediatrics: Policy Statement on Ensuring Culturally Effective Pediatric Care

The American Academy of Pediatrics (AAP) issued this policy statement on culturally effective care in 2004. Link to Original Source

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California Healthline Think Tank: Creating a Culturally Competent Health Care System

This edition of California’s Healthline’s Think Tank features commentaries on the continuing importance of cultural competency in health care.  In California, which has been a “majority minority” state since the late 1990s, communities of color account for about 60% of the … Continue reading

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National Quality Forum Seeks Comments on Draft Healthcare Disparities and Cultural Competency Measures

The National Quality Forum is seeking public comments on its draft Healthcare Disparities and Cultural Competency Measures.  One essential step to improving the quality of healthcare performance is to eliminate disparities in care. Healthcare disparities may be exacerbated by many … Continue reading

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National Quality Forum Call for Healthcare Disparities and Cultural Competency Measures

The National Quality Forum (NQF) has issued a call for healthcare performance measures related to healthcare disparities and cultural competency for consideration in its national consensus standards development process.  In August, NQF  published a paper authored by the Disparities Solution … Continue reading

Posted in Cultural Competency, Cultural Competency: Evaluation, Demographic Data, Demographic Data: Language Need, Demographic Data: Race and Ethnicity, Health Care Disparities, Health Care Disparities: Stakeholders Engaged, Health Information Technology, Language Access, Language Access: Standards, Patient-Centeredness | Leave a comment

National Quality Forum Requests Public Comments on Healthcare Disparities and Cultural Competency Measures

The National Quality Forum is requesting public comments on a commissioned paper from the Disparities Solutions Center describing issues regarding the selection and evaluation of disparity-sensitive quality measures, methodological issues with disparities measurement, and cross-cutting measurement gaps in disparities.  The paper and … Continue reading

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